Returns & Replacements
Merchandise will not be accepted without prior authorisation from us. Please contact us with an itemised list of products, the invoice number and clearly state your reason for the return.
Acceptable returned goods will be subject to a 10% restocking charge.
No return authorisation or credit will be granted after 14 days of invoice date, or for returned material that is not in resalable condition.
Sublimation inks, once opened, are not returnable, unless we have sent you the wrong ones in error.
Once a printer is removed from its packaging, it is no longer eligible for return.
If a product arrives DOA (dead on arrival), or if any product or part is defective during the product's warranty period as specified by its manufacturer, Sublimation Systems will assist you by liasing with the manufacturer for service or exchange.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).