Wholesale Terms & Conditions

Products

We provide the opportunity to order our items in several colors, subject to availability.

An order confirmation will be emailed to you upon submission of your order. This is to confirm receipt of your order only and does not indicate an “in stock” status. Orders are processed in the order received, date and time stamped.

Pricing

Wholesale pricing is a percentage off of the Retail Price on our website,www.ribbonprint.com.au (you must be acccepted as a wholesaler and be signed-in to view the wholesale pricing). Discounts are based on volume. The wholesale discounted pricing is displayed online for each product. Pricing may fluctuate without notice, but confirmed order pricing will always be honored. 

All wholesale orders may be placed on line, over the telephone by fax or by email. If you order online, your order history will be available for your reference. You may create your account with your personal/company information and credit cards safely secured in our protected system for ease of use. Client data is encrypted and protected by Comodo.

Wholesale specials & promotions

Special offerings are valid only for the time specified, regardless of orders placed near the promotional offering. Refunds or credits will not be applied on orders falling outside the dates of the offering.

Terms

Products will be invoiced in full at the time of shipping.  The order balance plus incurred shipping charges will be billed at the time of shipment. Ribbonprint, accepts Visa, MasterCard, American Express, or PayPal for wholesale purchases.  Special arrangements can be made for net 30 days payment with a cheque, please request if needed.

We do not keep credit cards on file at our offices, for your protection; however once you create an online account your information can be saved through our secure server. Please use our automated system for your security as it offers a protected credit card account mechanism for your convenience.

Should a balance be due on goods for any reason, it will be required to be paid within 30 days.
No orders will be accepted by accounts in poor standing. Accounts past due in excess of 180 days will have wholesale privileges revoked.

Shipping

All ordered goods are shipped via Startrack, Direct Freight or Australia Post and freight will be charged at the time of shipment, based on location, size and weight. Orders may be shipped split so as to provide you with items as soon as possible. Shipping will be calculated and added to your total invoice for each shipment unless otherwise requested. Should any damage or loss occur, it is the receivers’ responsibility to alert shipper so that we may submit a claim on your behalf.

Wholesale Return Policy and Cancellations

Only damaged goods will be considered for return on wholesale orders. Our customer control staff checks each item for manufacturing defects before it is packaged . Please review items as soon as they arrive. Claims on defective items must be made within 30 days of receipt of merchandise and be pre authorised. Returns based on color selection or size will not be accepted. All items must be in original condition and returned in the same manor as sold.

Claims once authorised will be for credit, not cash. No returns will be accepted without obtaining an RMA number. Please email sales@ribbonprint.com.au to obtain number and return shipping address. Return address may be different than corporate offices. Returns submitted without RMA number will be returned to shipper at shipper’s expense. RMA numbers once provided must be referenced on the outside of any return shipment.

Order Cancellation Policies: If needed, orders can be canceled prior to shipping, please contact us by email.